Billing Terms & Conditions

Billing Terms & Conditions

This Billing Terms and Conditions document explains the payment procedures and billing practices of Erobello.
By making a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

At Erobello, we offer several secure and convenient payment options for a smooth shopping experience.
We currently accept:

  • Credit & Debit Cards: [e.g., Visa, MasterCard, American Express]
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (available for bulk or special orders – contact us for more information)

All transactions are processed in British Pounds (GBP). 

2. Payment Processing

  • Full payment is required at the time of checkout.
  • Orders are not prepared, processed, or shipped until payment has been successfully received.
  • If a transaction fails or is declined, the order will not be confirmed.

3. Pricing & Currency

  • All prices shown on Erobello are displayed in GBP.
  • Prices may change without prior notice due to updates, promotions, or market conditions.
  • Applicable taxes and shipping fees are clearly calculated and displayed at checkout before completing your order.

4. Secure Payment Processing

  • Erobello uses SSL encryption technology and verified payment gateways to keep all transactions safe and private.
  • We do not store or have access to your payment card information once a transaction is completed.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our official Refund & Return Policy.
  • Any unauthorized or unjustified chargebacks will be formally disputed.
  • If you encounter a billing or payment issue, please contact us first at info@erobello.com so our team can assist promptly.

6. Fraud Prevention

  • Erobello reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity.
  • In some cases, additional verification (such as identity confirmation) may be required for large or suspicious transactions.

7. Contact Information

Store Name: Erobello
Address: 43 Lebanon Park, Twickenham TW1 3DH
Email: info@erobello.com
Phone: +44 07832 664769

Customer Service Hours

Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all customer inquiries within 24 - 48 hours.